Returns and Refunds Policy for Inner Paddle Co.

Effective Date: 18/10/2023

1. Returns Policy

At Inner Paddle Co., we are committed to ensuring your satisfaction with your purchase. If you are not entirely pleased with your order, we offer a returns process that follows these guidelines:

1.1. Return Eligibility: You may return items within 30 days from the date of delivery. After this period, returns may not be accepted.

1.2. Item Condition: To be eligible for a return, the product must be in unused condition, in the same state as when you received it, and in its original packaging. Any items showing signs of use, wear, or damage may not be accepted for a return.

2. Return Process

If you wish to return a product, please follow these steps:

2.1. Contact Us: Reach out to our customer care team to request a return. You can contact us via [Insert Contact Information]. Please provide your order number, details of the item you wish to return, and the reason for the return.

2.2. Packaging: Carefully pack the item in its original packaging or suitable packaging that ensures the product’s safety during transit. Include any accessories and documentation that came with the item.

2.3. Shipping: You are responsible for the return shipping costs. Please send the package to the address provided along with the RA number. For your protection, we recommend using a trackable shipping service and obtaining a shipping receipt.

3. Inspection and Refund

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is accepted, we will process a refund to your original payment method. Please allow for a reasonable processing time.

4. Refunds Policy

4.1. Refund Process: Refunds will be processed within a reasonable timeframe after we receive and inspect your returned item. The refund amount will be credited to the original payment method used for the purchase.

4.2. Partial Refunds: In certain cases, partial refunds may be issued, such as when an item is returned in a condition that prevents it from being resold or if it is missing parts, accessories, or the original packaging.

4.3. Refund Delays: While we strive to process refunds promptly, the time it takes for the refunded amount to appear in your account may vary depending on your payment provider’s policies. We recommend contacting your payment provider for further information.

5. Exclusions

While we aim to provide a seamless returns and refunds process, certain items may be exempt from our policy. These may include:

• Customised or personalised items.
• Gift cards.
• Items marked as non-returnable.

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, or if you need assistance with a specific return or refund, please contact our customer care team via here. We are here to help and address any inquiries you may have.