Shipping Policy for Inner Paddle Co.
Effective Date: 18/10/2023
1. Shipping Destinations
At Inner Paddle Co, we are pleased to offer our products to customers exclusively within Australia. We do not ship to international destinations.
2. Order Processing Time
We are committed to delivering your order as swiftly as possible. Most orders are processed and dispatched within 1-2 business days from the date of purchase. Please note that specific circumstances, such as peak seasons or product availability, may affect processing times.
3. Shipping Methods
To accommodate your preferences, we provide various shipping methods, including standard and expedited options. During the checkout process, you can select the shipping method that best suits your needs. Please keep in mind that the chosen method will determine the shipping cost and estimated delivery time.
4. Shipping Costs
Shipping costs are calculated based on several factors, including your location, the chosen shipping method, and the weight and dimensions of the items in your cart. You will be provided with a clear breakdown of the shipping cost during the checkout process. We aim to ensure complete transparency in our pricing.
5. Estimated Delivery Time
The estimated delivery time for your order may vary depending on your location and the selected shipping method. While we make every effort to meet these delivery estimates, we cannot guarantee specific arrival dates. You will receive a tracking number once your order is dispatched, allowing you to monitor the delivery status.
6. Order Tracking
To keep you informed, we offer order tracking for your convenience. You can use the provided tracking number to monitor the status and location of your order. You will receive this tracking information via email once your order has been dispatched.
7. Delivery Issues
While we work diligently to ensure a smooth shipping process, unforeseen circumstances such as weather conditions or courier delays can sometimes impact delivery times. If you experience any issues with your delivery or have concerns, please contact our customer care team. We are here to assist you.
8. Business Hours
Our business hours may vary, so please check our website for the most up-to-date information on when our customer care team is available. Feel free to reach out to us with any questions or concerns, and we will respond promptly.
9. Contact Us
If you have any questions or require further assistance with our shipping policy or your specific order, please do not hesitate to contact our customer care team. You can reach us here.